Sales and Refund Policy
Effective Date: March 28, 2025
1. Introduction
This Sales and Refund Policy governs all transactions conducted between LeeTech IM LTD (“Company”, “we”, “us”, “our”) and its customers (“Client”, “you”, “your”). By purchasing our services, you agree to abide by this policy.
2. Sales and Quotation Policy
2.1. Quotations & Pricing
All quotations provided by us are valid for 30 days from the date of issuance unless otherwise stated.
Pricing is subject to change based on project scope and complexity.
2.2. Order Confirmation & Payment Terms
Orders are confirmed only upon receipt of a signed agreement or purchase order.
Payment terms are outlined in each contract or invoice. Standard terms include:
50% upfront, 50% upon project completion (for fixed-price projects).
Monthly or yearly billing for recurring services.
Time and materials billing for hourly services.
Late payments beyond 7 days from the due date may incur a 5% late fee per month.
3. Cancellation & Refund Policy
3.1. Service Cancellation
Clients may request a cancellation in writing via email at least 7 days before the service start date.
Ongoing projects that are canceled midway are subject to a partial refund based on work completed.
Subscription-based services require 30 days’ notice for cancellation.
3.2. Refund Eligibility
Refunds are applicable under the following conditions:
Custom Software Development & ERP Implementation:
If a project has not yet started, a full refund (minus administrative fees) may be issued.
If the project is in progress, a prorated refund will be calculated based on the percentage of work completed.
No refunds will be issued once the project is delivered and accepted by the client.
Support & Maintenance Plans:
Refunds are not available for monthly plans.
Annual subscriptions may be refunded prorated if canceled within the first 3 months.
Cloud Hosting Services:
No refunds are provided for prepaid hosting services unless there is a failure on our part to deliver the promised service.
3.3. Non-Refundable Services
The following services are non-refundable:
Training & Consultation sessions that have already been conducted.
Custom integrations once delivered.
Any third-party software licenses purchased on behalf of the client.
4. Dispute Resolution
Any disputes regarding payments or service fulfillment should be submitted in writing within 7 days of the issue arising.
We will work towards a mutually acceptable resolution within 14 business days.
If an agreement cannot be reached, disputes may be escalated to legal arbitration in [Your Jurisdiction].
5. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on our website and will take effect immediately for new transactions. For existing clients, the revised policy will apply 30 days after notification.
6. Contact Information
If you have any questions regarding this policy, please contact us at:
Email: [Your Contact Email]
Phone: [Your Contact Number]
Address: [Your Business Address]
This policy ensures clarity and fairness in all transactions between us and our clients. By continuing to use our services, you agree to abide by these terms.